Meet the Team #1: Jonathan Forsyth

Name: Jonathan
Job Title: Retail Manager
 
How long have you been with the business?
I have been with AMP Capital for a total of seven years. The first five years were in various roles in head office, followed by the last two years at Macquarie Centre as the Retail Manager.
 
What does your role entail?
Essentially, I act as the intermediary between the landlord and our 380 tenants. This involves managing tenant queries, ensuring centre presentation standards are maintained, adhering to lease obligations and centre rules, debt management, and processing every assignment of lease.

What are your top 3 tips for retailer success at Macquarie Centre?
  1. Keep up to date with retail trends and ensure your business is agile and adaptable.
  2. Be the expert in your retail category. Customers have increasingly more information at their fingertips and expect retail staff to have the same level of knowledge. 
  3. Continuously engage your customers in unique and exciting ways to differentiate your business.
What do you do in your spare time:
The bulk of my spare time is spent either socialising with family and friends or being involved with football. I enjoy watching Barcelona, running the UTS Football Club of 180 members and playing as a defender.