The health and safety of our customers and retailers has always been our top priority. We are committed to ensuring our centre remains a safe and clean place to visit, while we continue to support the needs of the community.
Here’s what we are doing to ensure our centre remains clean and hygienic when you visit:
✔️ Nightly deep clean of all furniture and bathrooms
✔️ Installation of extra hand sanitiser stations throughout the centre, including the food courts and at all entries
✔️ Physical distancing signage throughout all entries, food courts, seating areas, lifts and escalators
✔️ Cleaning rotations every 20 minutes in busy areas such as bathrooms and food areas
✔️ Daily hospital grade cleaning
✔️ Increased guards to monitor physical distancing
✔️ Signs in front of retail shopfront outlining how many people are allowed in each store
✔️ Signs on and in front of every escalator and travelator
✔️ Signs both outside and inside elevators and on elevator floors
✔️ Ongoing staff support and training to keep you safe
✔️ Regular public announcements, every 10 minutes reminding our customers to physical distance
✔️ Providing queuing aids to our retailers including floor stickers and bollards
✔️ Introduction of green vests for our cleaning team for easier identification within the centre
✔️ Distribution of hand sanitisers to customers and retailers
Let’s get through this together by practising physical distancing of 1.5 metres at all times. We rely on visitors to act responsibly to ensure our community remains safe and clean.
LET US ANSWER SOME OF YOUR QUESTIONS:
HOW ARE WE MONITORING PHYSICAL DISTANCING?
We are actively managing and monitoring physical distancing throughout the centre via Security, signage and occasionally Police to ensure that the restrictions are being maintained. We have installed physical distancing signage throughout all entries, food courts, seating areas, lifts and escalators, reminding all our valued customers to keep a safe distance while they shop with us. Let’s all get through this together by keeping 1.5 metres apart at all times and practising good personal hygiene. We rely on all our customers to act with care whilst visiting the centre, to ensure it remains a safe and clean place to visit for all.
WHAT DOES THE EASING OF GOVERNMENT RESTRICTIONS MEAN FOR US?
Macquarie Centre and our other managed centres in NSW, are working proactively with each individual retailer to assist with their opening plans so that they can open for trade and be ready to welcome their customers back in store. This includes how they open in accordance with physical distancing restrictions, updating customers and promoting businesses through our digital and social media platforms and assisting them in whatever way we can to transition them back into a fully operational mode.
WHAT ARE WE DOING AS MORE PEOPLE HEAD OUT?
We have been following government and health authority advice and have taken every step to keep our centre clean and safe and all physical distancing practices are being adhered to. We are proud of our community; everyone has been doing the right thing and supporting each other through physical distancing and safe health and hygiene practices. We have had extra cleaning and security staff, and this will continue. All in-centre signage will remain in place reminding customers of these physical distancing rules supported by regular Public Announcements. We will monitor the situation diligently and respond immediately if required.
HOW ARE WE GOING ABOVE AND BEYOND TO KEEP YOU SAFE?
Whilst always being vigilant with cleaning procedures, we have implemented additional cleaning measures in recent times, including nightly deep cleaning of all furniture and bathrooms and have also installed extra hand sanitiser stations throughout the centre in high touch point locations.
WHEN WILL OUR EVENTS AND ACTIVATIONS BE RETURNING?
We are closely monitoring government advice to determine when it will be appropriate to resume in centre activations. In the meantime, we are planning what initiatives will take place later in the year to provide you with an exciting calendar to suit the needs of our community.
CAN WE HELP YOU WITH ANY OTHER ENQUIRIES?
Please do not hesitate to Contact Us if you have any other questions or if require any further assitance.
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