Meet Vian from Vodafone

Tell us a bit about your business?
At Vodafone, we offer the latest plans, mobile devices, broadband and NBN services to suit any telecommunication needs. Our group have been operating Vodafone stores since 2008, with Macquarie Centre being our second acquisition. We’re proud owners of this store and have always looked out for the needs in this local community.
 
What is your position and how big is your team?
I’m the Store Manager here at Vodafone Macquarie on Level 4. Our skilled team has grown from just two people when we first started to twenty this year.
 
What is the best part about your job?
Working within the telecommunications industry means that it is forever changing. The best part about this job is that we do not know what technology is coming in next and we get to see the latest products come in every day. Our store started with just seeling handset devices, but this quickly changed to selling tablets, mobile broadband and the NBN.
 
What makes Macquarie Centre a part of the community?
Macquarie Centre has a variety of stores which cover everything you need. This Centre meets all entertainment and shopping requirements. My kids love the ice-skating rink and playing ten-pin bowling upstairs. I love the movies and of course, the fashion retailers.
 
What do you like to do in your spare time?
In my free time, I love to shop. I’m a shopaholic!
 
What was your first job?
My first job was working part time at Vodafone Bondi Junction. This was a long time ago when I was still studying.

What is the most popular item in your store right now?
The most popular service which we provide is connecting customers to their NBN. Customers are coming in store to take advantage of the bundle and save offer that we provide when they use multiple services.
 
What is on trend right now?
The latest trend we see is trade in your handset and get credit off your bill.  A lot of customers have old phones sitting in their drawer with no use.
 
What makes your store unique/different?
 Our store is unique in that we offer free cases and screen protectors for anyone who purchases a handset on our no lock-in Vodafone plans. In addition to that, we trade in old devices to reduce future bills.

How has your business adapted throughout COVID-19?
We can now bring our store to you by connecting your essential services like mobile, NBN and tablet over the phone, call us on 02 98897266 today!

How are your support your customers to ensure social distancing and hygiene measures are adhered to instore?  
Our store is routinely clean with demos and benches wiped down. Staff are equipped with surgical mask and alcohol based hand sanitizer are placed throughout the shop.

How have you supported the community throughout this period? 
Vodafone is partnering with NBN Co to support low-income family households with school-age children. We provide these households with nbn™ until 30/09/20 - so they can have access to online education at home

You can find Vian at Vodafone, located on Level 4.