What is your role at Macquarie Centre?
Valet Parking Attendant and Customer Service Desk Team Member
How does your role support customers to ensure physical distancing and hygiene measures are adhered to?
Our team provides customers with information relating to the safety and physical distancing measures of the centre, for example, the location of hand-sanitiser stations or directions to retailers who provide surgical or re-usable masks. On our daily walks around the centre, we remind customers to keep a safe distance especially when on travelators, escalators and in lifts where space is quite limited. We also wear uniforms that remind customers to “Please Practice Physical Distancing of 1.5m”. In the food courts we offer customers hand sanitiser and assist them in finding allocated seats. We also receive customer feedback every day and make sure we listen to their suggestions or concerns.
What is the best example you have seen of a retailer at Macquarie Centre adapting to COVID 19?
Certain stores like Mecca Maxima and Sephora have done a great job in putting in safety measures in their stores. This includes having one of their team members stationed at their entrance greeting customers, compulsory temperature checks, limiting the amount of customers that enter at one time, providing hand sanitiser upon entry, signage reminding customers to keep a safe distance, staff wearing face masks and clearly labelled entrance and exit points in their store.
Who is your favourite retailer and why?
All the retailers in centre are my favourite, I’ve met most of the retail owners and staff members throughout the centre and they are always friendly to me and the Concierge team.
What if you had to pick one?
Nike. I’ve always been into sports since I was a kid and the first sports shoes my parents bought me were from Nike. I still use Nike to support my active lifestyle at the gym and on days I go on hikes. Nike will always hold a special place in my heart, through all the ups and downs, and all the games won and lost, Nike has always been there to add that extra edge, comfort and support. The team members from Nike Macquarie Centre have always looked after me and given the best service.
What makes Macquarie Centre a part of the community?
Macquarie Centre provides the community with essential services like groceries, food & entertainment, information and general assistance in various ways. Above all else we strive to provide all customers with a centre that caters to their well-being.